Smart TQM: Effective quality and environmental management tailored to your success

Maintaining high quality and a responsible environmental focus is not only important to impress customers and comply with regulatory requirements. It's also a path to increased efficiency and growth for your business. Our Smart TQM approach is your key to achieving a thorough quality and environmental management that perfectly suits your needs, whether you're aiming for certification or not.

Smart TQM is not just a simple approach; it's a highly effective way to lay the foundation for quality, environmental and/or HSE management systems. Our aim is to customize this method to meet the exact requirements your business faces. That includes requirements for certification to ISO 9001, ISO 14001, ISO 45001, or other customer and regulatory requirements. Best of all? Smart TQM is suitable for businesses of all sizes, from small to medium-sized enterprises. And to ensure that your management system is working optimally, it's crucial that you are the one driving the process.

The road to success with Smart TQM

Smart TQM is structured around workshops and sessions that take you through the steps towards a successful implementation. Here's how you can go about it:

1. Workshop: Mapping processes and establishing structure

The first workshop is about understanding your business processes. This includes establishing a structure and templates for documentation. It is important to include people with good knowledge of the business, product and service delivery, and responsibilities. Management participation is strongly recommended.

2. Workshop: Establishing quality policy, goals and documentation

In the second workshop, we focus on establishing quality policy and goals. We also identify relevant legislation and start building the necessary documentation, including procedures and routines. This is also where we introduce an effective deviation process.

3. Workshop: Risk management and competence planning

In the third workshop, risk management becomes key. We establish audit processes and determine the need for competence. We develop a management system training plan to ensure everyone is ready to deliver on their responsibilities.

Effective Implementation supported by TQM Enterprise

The implementation of the management system goes hand in hand with the Smart TQM process. Throughout the sessions, we guide you through all the elements that need to be in place, including process maps, documentation and management of procedures. All of this is documented in TQM Enterprise.

An important milestone after each session is the development of an action plan with clearly defined tasks, responsible persons and deadlines. The period between sessions varies, but we generally recommend 3-5 weeks. This allows enough time to complete the tasks without progress suffering. Our customer advisor is available between sessions by phone and email for questions and guidance.

The active role of the customer

We encourage you to organize the management system implementation as a project. An internal project manager should be appointed to ensure progress and follow-up. Our advisor acts as an external project manager and facilitator.

Taking ownership of the process and management system is crucial. You should lead the project yourself, but with our guidance and support. This ensures that the management system is not only adapted to your specific needs, but also that it meets internal, customer, regulatory and standards requirements.

The path to certification

For those seeking certification, we offer a tailored process with a certification program. External auditors conduct the certification to confirm that your management system complies with applicable standards.

Get in touch here.

Smart TQM isn't just a method; it's a path to success. By implementing an effective quality and environmental management process, your business will be equipped to meet today's challenges and succeed in tomorrow's competitive landscape.

Author: Kathinka Natvig