Questionnaire surveys
Different industries have different needs for feedback, such as satisfaction surveys in their own organization. When it comes to external surveys, the need varies. Several standards, such as ISO 9001, require that certified companies MUST measure customer satisfaction. In other contexts, it may be important to "take the pulse" of satisfaction in a municipality's kindergartens, and at a later date repeat the survey and measure the trends. Our survey module takes care of these possibilities and fits perfectly with an HSE handbook. Plus much more.
Does your company have an HSE handbook? Read this article on what an HSE handbook should contain.
Key features in the module
- Response - Internal and external surveys
- Easy to create surveys
- QUIZ and training functionality with acceptance limits for "pass" and similar
- PIN codes for comparable periods
- Routing of questions
- Graphically navigable statistics and full drilldown functionality
- Repetitive surveys with trends
- Open or closed surveys with e.g. selected users or open and anonymous for everyone
- Possibilities to create groups with users
- Import options for e-mail addresses
The survey module supports, among other things, this requirement in ISO 9001
- Section 9.1.2 Customer satisfaction
The organization shall monitor the customer's perception of the extent to which their needs and expectations have been met. The organization shall determine the methods for obtaining, monitoring and reviewing this information.
Flexible solution
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Regardless of the size of your business, TQM Enterprise can be configured to uniquely suit your business. 5 or 15,000 employees - TQM Enterprise is suitable for everyone.