Customer follow-up

We in 4human QM365 wants all our customers to receive effective training and good use of our systems. An important element of our customer follow-up is that we follow up and ensure good communication with our customers.

Everyone who becomes a customer of ours is assigned a permanent contact person to relate to. This contact person is an advisor who accompanies the customer from installation and training to various other questions and tasks throughout the customer relationship.

Courses and training

All new customers are offered training in our software. The course package provided depends on which modules the customer will be using.

If the customer also wants further training and support towards ISO certification we can also help with this.

For all new customers, we invite you to a start-up meeting where we plan the order in which you want to take the courses. At the start-up meeting, your advisor will also go through which roles need to participate in the various courses and work meetings.

Free webinars for customers

Throughout the year, we also offer our customers the opportunity to join a number of webinars. The webinars cover new features in the system, smart ways of working or professional content on various topics within quality management, management of information security, HSE, external environment or food safety.

On average, we have between 15-20 webinars a year.

Free annual user forum

Every spring we also invite our customers to our user forum. This is a day-long event where we invite our customers to join the discussion about the next software release, present news and where we have posts about company news, changes from Microsoft or different ways to use the system.

During the event, we also set aside plenty of time for customers to have a chat with us - or exchange experiences among themselves.

Status meetings

Our customer team has a number of regular status meetings to which they invite all customers. As I said, we want to communicate with our customers so that we can ensure that our system and services benefit the customer. Customer feedback is very important to us - it's what we base our own continuous improvement work on.

Good follow-up in the support system

All customers also have access to our support system in Jira. This is where communication is made about change requests and any errors in the system. It is a flexible system that allows us to efficiently assign reported cases to the right resource.