Deviation management

Process descriptions and management documents describe the business as it should work, but the world is not perfect - everyone makes mistakes and constant improvements are needed. In order to catch mistakes and make improvements, these events must be continuously recorded and acted upon.

To achieve this, reporting of cases and incidents, in addition to their processing, must be systematized. It is also important that the person reporting receives feedback on the reported case.

Depending on the business, it will vary in complexity and number of levels. All experience shows that it must be easy to report a case: Be it an improvement proposal, incident, deviation, etc. It must also be easy for managers to process incoming cases.

Many businesses therefore choose to purchase a deviation system. According to ISO, a deviation is an event where something in the system deviates from something – for example a procedure or an instruction. In practice, many incidents will therefore not be deviations, but pure incidents. We at 4human QM365 therefore prefers not to call this a deviation system, but rather to use the term improvement system.

The procedure in the deviation system we offer.

A situation may arise, a near-miss, or an employee may want to report an improvement suggestion. We have created a system that makes it easy for the user to report this right away.

To make the system even more accessible, you can also connect to the App for field reporting. This is especially true for professional groups that do not normally have access to a PC when a discrepancy occurs.

Today, just about everyone has a smartphone. This, together with a user-friendly app, means that the threshold for enrollment is low. On a PC, the employee is greeted with an enrollment form where some of the fields are predefined. This also makes it easy for the employee in the office to know what to fill in, and ensures that enrollment does not take unnecessarily long.

4human QM365 has over many years gained solid experience in non-conformance handling and in implementing a user-friendly and useful non-conformance and improvement system. Our customers have everything from a handful to hundreds of employees. We have specialized in listening and seeing the different organizations so that each customer can do this in a way that they recognize and benefit from the data.

Our improvement/deviation system Better basically has a setup that suits most businesses, but where adaptations and adjustments are needed, this is usually a simple job. The reason is that it is built in SharePoint and all adaptations are done at a high level, which makes it quick and easy.