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Ortomedic: Good structure of comprehensive documentation with 4human TQM

With a number of requirements from major suppliers, customers in the public sector and hospitals, it is important for Ortomedic AS to have good control and structure of the documentation in the management systems.

Ortomedic AS, including its subsidiary in Sweden, has 68 employees and sales of around NOK 500 million. The company is a distribution and sales organization for medical products and microscopes. Operations Director Arvid Tjomsland describes the company as an important partner and part of the customers' value chain.

So it's important that the customer gets the right product at the right time."We supply critical goods and advanced equipment to hospitals, and must also ensure that we have the right expertise in place with the customer," says Tjomsland.
The company was certified early on for quality standards, but needed additional structure as the company grew and a management system for the environmental standard also needed to be implemented . The choice for the management and deviation system then fell on 4human TQM. 

With TQM Enterprise we gained better control over the documents, and it became easy to structure the documents according to our value chain. It also made it educationally easy for us to introduce new employees to the system. Everyone understands where they can find what in the system, and we have been confirmed over the years that 4human TQM was the right choice for us. 

Fast implementation of new device

The parent company in Norway has had TQM Enterprise as its system since 2012. This was easy to leverage for a quick implementation of the new company in Sweden. The new organization was able to replicate the structure that was already in place and work efficiently with similar requirements.

"Building on what we already had has provided many good synergies. Among other things, we can run a coordinated audit process, and it's easy for the auditor to navigate the document and process structure.  

The system is built around a corporate structure and allows for country-specific compliance assessments when requirements differ. On the other hand, sales and work processes in the companies are more similar.

Supports streamlining of operations

TQM Enterprise is one of the tools we use to achieve the company's goals and strategies. In order to execute and deliver on company goals, we must have good work processes. Working efficiently internally, having defined processes and working consistently makes us more effective. Improvement through the incident module is also central to us. 

Arvid Tjomsland describes the standard of the platform as very good. He also finds that 4human TQM is an important partner for Ortomedic in terms of expertise. 

It is important for us to be able to obtain expertise from 4human TQM when we need it – we find that 4 Human TQM provides good assistance both on technical issues and when it comes to the implementation of our management systems.